Cancellation & Refunds

This page sums up our Terms & Conditions in plain words. If this page and the Terms differ, the Terms apply.

Cancelling your membership

• You can cancel at any time by messaging Nysaa on WhatsApp (Terms §13.1, §18.1).
• Your plan stays active until the end of the month you have paid for. You are not charged again after that.
• There is no refund for part of a month (Terms §13.1).

When we refund you

• If we give you materially wrong information, we credit your next month’s fee, or refund it if no further fee is due (Terms §13.5).
• If we end your membership for any reason other than your breach of the Terms, or we stop the service, we refund the unused part of your current month (Terms §18.3).
• Where you are charged more than once for the same billing cycle, or charged after your cancellation has taken effect, we will refund the extra charge in full (Terms §13.7).

How refunds are paid

Where a refund is applicable under our Terms, it will be initiated within seven working days of confirmation of eligibility, to the original payment method. The time taken for the amount to reflect may depend on the payment provider and the customer’s bank (Terms §13.7).

Missed payments

If a payment is not made within 7 days of its due date, the service may be paused until it is paid. After 14 days the membership may be ended (Terms §6.2, §18.2).

Orders you place with stores

Cancellations, returns and refunds for anything you buy are handled by the store, under its own policy. YoHott cannot cancel a store order for you (Terms §13.2, §13.4).

Complaints

Write to our Grievance Officer, Dr. Sheetal Nair, at dsn@yohott.com. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days (Terms §13.6, §19).