Legal · Version 5.5

Terms & Conditions

YOHOTT PRIVATE LIMITED · CIN: U62011GJ2026PTC176170

Vadodara, Gujarat, India

Version: 5.5

Last Updated: 15 October 2026

Effective: on publication. These Terms supersede Version 5.4 (last updated 14 October 2026) in their entirety.

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and YOHOTT PRIVATE LIMITED (“YoHott”, “we”, “us”, or “our”), a company incorporated under the Companies Act, 2013, with its registered office in Vadodara, Gujarat, India (CIN: U62011GJ2026PTC176170).

YoHott operates an AI-powered personal concierge service accessible on WhatsApp (“Service”). By subscribing to, accessing, or using the Service in any manner, you agree to be bound by these Terms, our Privacy Policy (available at yohott.com/privacy), and any additional guidelines or rules referenced herein.

YoHott delivers the Service through Nysaa, its AI-powered concierge interface. Nysaa is a product feature of YOHOTT PRIVATE LIMITED. Nysaa is not a separate legal entity, is not a seller, is not an agent of any Platform, and is not an adviser of any kind. Every obligation and every limitation in these Terms applies to the Service however it is delivered to you, including through Nysaa.

If you do not agree to these Terms, please do not use the Service. We reserve the right to refuse service to anyone at our sole discretion.

2. Definitions

“User” means the individual who interacts with YoHott by sending WhatsApp messages to use the Service.

“Payer” means the individual who subscribes to the Service, creates the account, and bears the financial responsibility for the Subscription Fee. The Payer and the User may be the same person, or different persons.

“Account” means the subscription account created upon registration with YoHott, identified by the User’s WhatsApp-enabled phone number.

“Nysaa” means YoHott’s AI-powered concierge interface, as described in Section 1.

“Platform(s)” means the third-party merchants, marketplaces and service providers whose prices and availability YoHott searches and reports. The Platforms we are able to reach vary by category and by delivery location, and are not fixed by these Terms.

“Request” means an instruction from the User asking YoHott to search the Platforms and report what they charge for a particular item or service.

“Order” means a purchase you place with a Platform, on your own account, whether or not it follows a Request. YoHott does not place Orders.

“Subscription Fee” means the monthly fee payable for access to the Service, as described in Section 6.

“Sensitive Categories” means Requests relating to medicines, pharmacy items and health.

3. Eligibility

To use the Service, you must:

Where the Payer is subscribing on behalf of a User, the Payer represents and warrants that they have the authority and consent of the User to create the account and share the User’s personal information with YoHott.

4. Description of Service

4.1 What YoHott Does

YoHott is a personal concierge that works on WhatsApp. You tell us what you need, we report back, and you place your own orders.

When you message us with a Request, we:

You then place the order yourself, on your own account, in the Platform’s own app or website, and you pay that Platform directly.

4.2 Categories and Services Covered

The categories and services currently covered by the Service, and any exclusions that apply to them, are those notified to you when you subscribe and confirmed in your subscription materials.

We may add to or change the categories and services we cover from time to time. Section 21 explains how such changes take effect and what notice you receive.

4.3 What the Service Does Not Do

To avoid any confusion:

5. Account Registration

5.1 Creating an Account

Your Account is created when the Payer subscribes to the Service and provides the User’s WhatsApp-enabled phone number. One phone number corresponds to one Account. You are responsible for maintaining the confidentiality and security of your Account.

5.2 Account Information

You agree to provide accurate and complete information during registration, including but not limited to: name, phone number and delivery address(es). You agree to promptly update this information if it changes. YoHott is not liable for any issues arising from inaccurate or outdated information provided by you.

5.3 Account Security

You are responsible for all activity that occurs under your Account. If you suspect any unauthorised use of your Account, please contact us immediately at dsn@yohott.com. YoHott will not be liable for any loss or damage arising from your failure to protect your Account credentials.

5.4 Account Permissions

At registration, the Payer and the User are asked to set the permissions described in Section 12, which govern what the Payer sees about the User’s Requests. The User may change these permissions at any time by telling us on WhatsApp.

6. Subscription and Fees

6.1 The Subscription Fee

The Subscription Fee is the fee for the plan you selected, as displayed at the time you subscribed and confirmed in your subscription receipt.

Your subscription is monthly and recurring from the date you subscribe. There is no lock-in period and you may cancel at any time under Section 13.1.

We will give you at least 30 days’ notice before any change to the fee for your plan takes effect, and you may cancel before it does.

6.1A Subscription Price Changes

We may change the price of a subscription plan.

If your plan’s price changes, we will tell you at least 30 days before your next billing date, by WhatsApp and by email.

No change will increase what you are paying by more than 50% at any one time.

You can cancel at any time before the new price applies, and you will not be charged it.

If you have paid for a year in advance, your price is fixed for that year. We will tell you at least 30 days before your renewal date what the new price is, and you choose whether to renew.

6.2 Payment of the Subscription Fee

The Subscription Fee is payable in advance at the start of each billing cycle. Payment may be made by the methods we make available at the time you subscribe. Failure to pay the Subscription Fee within 7 days of the due date may result in suspension of the Service until payment is received.

Fees are stated as either inclusive or exclusive of Goods and Services Tax at the time you subscribe. Where GST applies, it is charged at the prevailing rate and shown on your invoice.

6.3 Payment for Goods and Services

The cost of the goods and services you order is entirely separate from the Subscription Fee, and YoHott has no part in it.

The Subscription Fee is the only money that passes between you and YoHott.

7. Prices We Report

7.1 What We Do for You

For every Request you make, we report what we found for your delivery location.

For each result we report, we show what that Platform is charging, together with the product details it shows.

Our aim is to tell you about every result we obtain, and to tell you where we could not get one. A reply may not always cover every Platform we reached — if something looks missing, ask us and we will check.

7.2 What We Do Not Promise

Apart from the Price Difference Commitment in Section 7.4, we do not promise a particular level of saving, a particular price, or that a price we report is the lowest available anywhere.

7.3 What You Decide

Which Platform you use, what you buy, and what you pay are your decisions. We show you what we found. The choice is yours.

7.4 Price Difference Commitment

(a) What we count. For each Request where Nysaa returns two or more priced results from different Platforms, we take, from each Platform, the result that Platform itself ranked first among those that meet what you asked for, up to five Platforms. The Price Difference for that Request is the amount by which the highest-priced of those results exceeds the lowest-priced, in the same pack size or quantity, read for the location you provided, and before delivery and platform charges. Prices are counted as Nysaa showed them to you, which is the price the Platform displayed, including any taxes within that price. Where you did not state a pack size, we compare the price per unit. Where you name a brand, only results carrying that brand are counted. Medicines are always treated as brand-named. Only results Nysaa showed you in its reply are counted.

(b) What we do not count. Requests returning results from only one Platform; Requests in categories not covered by your plan or shown to you as unavailable; Requests for food delivery, dine-out, tickets or courier; results Nysaa could not read for your location; and results Nysaa told you were a list price or were left out of its comparison.

(c) Monthly Total. The sum of Price Differences across your billing month.

(d) The commitment. If your Monthly Total for a billing month you paid for is below the plan fee paid for that month, your next billing month will be provided free of charge. A month provided free under this commitment does not itself qualify for a further free month, so no two consecutive months are provided free. In this Section 7.4, the plan fee means the fee for your plan excluding Goods and Services Tax.

(e) Disputes. If you tell us a counted line should not have been counted, we will remove it from your Monthly Total on request, without requiring a reason. Removal may bring your Monthly Total below the plan fee, in which case clause (d) applies to that month.

(f) What this is not. The Monthly Total is a comparison of prices we found and showed you. It is not a record of purchases, and we make no representation that you placed any order, or that any amount was actually spent or saved. We do not process your payments and hold no record of what you buy.

8. Who Is Responsible for What

This Section sets out plainly where YoHott’s responsibility ends and the Platform’s begins. Where you have a problem, it tells you who to go to.

YoHott is responsible for The Platform is responsible for
Searching the Platforms we are able to reach for your category and location The goods or services themselves — their quality, safety, legality and description
Reporting accurately what a Platform published at the time we obtained it The price actually charged to you when you order
Telling you where we could not reach a Platform, or where it does not serve your address Accepting, fulfilling and delivering your order
The conduct of the Service, including how Nysaa handles your Request Substitutions the Platform makes after your order is placed
Handling your personal data as set out in our Privacy Policy Cancellations, returns, refunds and any charges it imposes
Correcting our own errors, as set out in Section 13.5 Its own terms of service, and its own privacy policy for data you give it

8.1 Our Responsibility in More Detail

We are responsible for reporting to you, accurately, what a Platform published at the time we obtained it. If we report a price, brand or pack size that the Platform did not publish, that is our error and Section 13.5 applies.

We are responsible for telling you where a Platform could not be reached, rather than presenting an incomplete comparison as a complete one.

We do not excuse our own errors on the basis that the Service is automated. Section 16 sets this out.

8.2 The Platform’s Responsibility in More Detail

The contract for the sale and supply of goods or services is formed directly between you and the Platform when you place your Order.

The Platform’s own terms of service, refund policies, cancellation policies and delivery commitments apply to your Order, and you deal with the Platform directly on all of them.

YoHott is not the manufacturer, seller, or supplier of any goods or services, and does not guarantee their quality, safety, legality or availability.

8.3 Where the Two Meet

Some situations are not obviously one or the other. The rule we apply is this:

Where it is not clear which applies, tell us and we will investigate. We will look at our own records of what we obtained and what we reported, and we will tell you what we find, whichever way it points.

9. User Obligations and Acceptable Use

By using the Service, you agree that you will:

We reserve the right to suspend or terminate your Account without notice if we reasonably believe you have violated any of these obligations.

10. Fair Use

The Subscription Fee covers personal use of the Service at a reasonable level. A fair use level of Requests per billing cycle applies, and is notified to you when you subscribe.

Where your use materially and persistently exceeds that level, we will tell you. We may then discuss a more suitable plan with you, or limit further Requests for the remainder of that billing cycle. We will not charge you more than your Subscription Fee without your agreement.

11. Medicines and Pharmacy Requests

YoHott does not diagnose any condition, does not prescribe, does not recommend a medicine, does not advise on dosage, and does not tell you whether a medicine is suitable for you.

We do not suggest an alternative to a medicine you have been prescribed, including a generic equivalent, unless you ask us about that specific named product.

Where you ask about a medicine, we report the name, pack size and price as published by the Platform, and nothing more.

Where we are not certain which medicine was asked for, we will ask you again rather than assume. We will not report a result on an unclear medicine Request.

Medicines are supplied by pharmacies through the Platforms, subject to their own prescription and verification requirements. Obtaining and holding a valid prescription remains your responsibility.

Requests relating to medicines, pharmacy items and health are Sensitive Categories and are treated as described in Section 12.

12. Payer and User Relationship

12.1 The Payer is responsible for the Subscription Fee. The cost of goods is paid by you, directly to the Platform, when you place your Order.

12.2 Default position. The Payer receives billing information: what was charged, when, and confirmation that the subscription is active. The Payer does not receive the content of the User’s individual Requests unless the User permits it.

12.3 Permissions. The User may permit the Payer to receive:

The User may change this at any time by telling us. Where a permission changes, we will tell the Payer that it has changed, without telling them what it was.

12.4 Sensitive Categories. Requests relating to medicines, pharmacy items and health are never disclosed to the Payer at any permission level below Full Access.

12.5 Conversations. The Payer does not receive the content of the User’s conversations with Nysaa at any permission level.

12.6 Where the Payer and the User differ. The Payer controls the subscription and may cancel it. The Payer cannot require us to disclose information the User has not permitted, and cannot change the User’s permissions.

12.7 Where the User is unable to set permissions — for example where a guardianship or power of attorney is in place — the Payer must tell us and provide evidence of the arrangement, and we will apply the arrangement evidenced.

12.8 Both the Payer and the User must independently consent to YoHott’s Privacy Policy.

12.9 Either the Payer or the User may request cancellation of the subscription.

13. Cancellation, Changes, Substitutions, Refunds and Disputes

13.1 Subscription Cancellation

You may cancel your subscription at any time by contacting us via WhatsApp. Upon cancellation, the Service remains active until the end of your current paid billing cycle. No pro-rata refund is issued for the remaining days of that cycle, except where Section 18.3 applies.

13.2 Cancelling or Changing an Order

Orders are placed by you, on your own account with the Platform, and all cancellations, changes and returns are handled between you and that Platform, under that Platform’s own policies. YoHott cannot cancel, change or return an Order on your behalf, and cannot override a Platform’s decision. We can help you find the Platform’s support channel.

13.3 Substitutions

Where a Platform substitutes an item after your Order is placed — a different brand, size, variant, or an item delivered in place of one that was unavailable — that is the Platform’s decision under its own policy. We did not make it and we cannot reverse it. Raise it through the Platform’s support process; we can help you find it.

We never substitute anything ourselves, because we do not place your Orders. Where a Platform shows a different brand or variant in place of the item you asked about, we report what the Platform showed and identify it as such. In a Sensitive Category, we do not report an alternative product at all — we tell you the specific item was not found and ask what you would like to do.

13.4 Charges Imposed by a Platform

Cancellation charges, restocking fees, delivery charges, surge or convenience fees, and any other charge a Platform imposes are borne by you and are governed by that Platform’s own terms. YoHott does not add any charge of its own to an Order, and receives no part of any charge a Platform makes.

13.5 Where the Error Is Ours

Where YoHott has given you materially wrong information — for example reporting a price, brand or pack size that the Platform did not publish — please tell us via WhatsApp.

We will investigate, correct it, and tell you what our records show. Where the error is ours and is material, we will credit the value of your next Subscription Fee, or refund the equivalent amount to you where no further subscription is due.

This is in addition to, and does not limit, any remedy available to you in law. It is not a cap on our liability; Section 16 governs that.

13.6 Dispute Resolution

If you have a dispute regarding the Service, please contact our Grievance Officer (see Section 19). We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days. If you are not satisfied with the resolution, you may pursue remedies available under applicable Indian law, including approaching the appropriate Consumer Disputes Redressal Commission.

13.7 Refund Timing

Where a refund is applicable under our Terms, it will be initiated within seven working days of confirmation of eligibility, to the original payment method. The time taken for the amount to reflect may depend on the payment provider and the customer’s bank.

Where you are charged more than once for the same billing cycle, or charged after your cancellation has taken effect, we will refund the extra charge in full.

14. Intellectual Property

All intellectual property rights in the Service, including but not limited to the YoHott and Nysaa names and marks, the Nysaa persona, voice and likeness, our logo, AI models, algorithms, voice personas, software, and content, are owned by or licensed to YOHOTT PRIVATE LIMITED. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal purposes in accordance with these Terms.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse-engineer or attempt to extract the source code of any software underlying the Service.

15. AI, Automation and Human Involvement

You acknowledge and agree that:

Where we are responsible for an error, Section 8 and Section 13.5 set out what we will do. We do not exclude responsibility for our own errors by reason of the Service being automated.

16. Limitation of Liability

16.1 Your Statutory Rights

Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited, and nothing in these Terms affects your rights as a consumer under the Consumer Protection Act, 2019 or any other applicable consumer protection law. The remainder of this Section applies subject to this clause.

16.2 Service Provided “As Is”

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, YoHott disclaims all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

16.3 Limitation

To the maximum extent permitted by applicable Indian law, YoHott’s total aggregate liability to you for any and all claims arising out of or relating to these Terms or the Service shall not exceed the total Subscription Fees paid by you in the 12 months immediately preceding the event giving rise to the claim.

16.4 Exclusions

Subject to Section 16.1, and consistently with Section 8, YoHott shall not be liable for:

17. Indemnification

You agree to indemnify, defend, and hold harmless YoHott, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:

18. Termination

18.1 Termination by You

You may terminate your Account at any time by contacting us via WhatsApp. Termination takes effect at the end of the current paid billing cycle.

18.2 Termination by YoHott

We may suspend or terminate your Account immediately, without prior notice, if:

18.3 Effect of Termination

Upon termination: your right to use the Service ceases immediately (or at the end of the billing cycle, as applicable); any outstanding Subscription Fees remain payable; and we will retain your data in accordance with our Privacy Policy and applicable law.

Where we terminate your Account for any reason other than your breach of these Terms, or where we discontinue the Service, we will refund the unused portion of your current billing cycle.

19. Grievance Officer and Data Protection Contact

Grievance Officer — appointed in accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019:

Dr. Sheetal Nair, Chief Culture Officer · dsn@yohott.com

Data Protection Contact — for queries and grievances relating to your personal data under the Digital Personal Data Protection Act, 2023:

Dr. Sheetal Nair, Chief Culture Officer · dsn@yohott.com

Address for both: YOHOTT PRIVATE LIMITED, Vadodara, Gujarat, India. Our full registered office address is on the public company record for CIN U62011GJ2026PTC176170, and we will give it on request to dsn@yohott.com.

All complaints and grievances will be acknowledged within 48 hours and resolved within 30 days of receipt. Where you are not satisfied with our response to a data protection grievance, you may approach the Data Protection Board of India.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Vadodara, Gujarat, India, save that nothing in this Section affects the right of a consumer to bring proceedings before the consumer forum having jurisdiction where that consumer resides or works.

Nothing in these Terms shall limit your rights as a consumer under the Consumer Protection Act, 2019 or any other applicable consumer protection legislation.

21. Amendments to These Terms

YoHott reserves the right to modify these Terms. When we make material changes, we will notify you via WhatsApp message, post the updated Terms at yohott.com/terms, and indicate the “Last Updated” date.

Material changes take effect no earlier than 30 days after we notify you, and you may cancel your subscription without charge before they take effect.

Changes to the categories and services we cover, and to our published prices, are not amendments to these Terms and take effect when notified — except where a change removes or materially reduces a service you currently use, in which case the 30-day notice above applies.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree, you may cancel your subscription in accordance with Section 13.1.

22. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, your subscription materials and any supplementary guidelines, constitute the entire agreement between you and YoHott regarding the Service and supersede all prior agreements, understandings, and representations.

Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. YoHott may assign its rights and obligations to an affiliate or successor entity without your consent.

No Agency: Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and YoHott.

Force Majeure: YoHott shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, government orders, strikes, power outages, or internet failures.

Notices: All notices from YoHott to you will be sent via WhatsApp to your registered phone number. All notices from you to YoHott should be directed to dsn@yohott.com or via WhatsApp to our business number.

Language: These Terms are drafted in English. In the event of any translation, the English version shall prevail.